Klinify

There may be several reasons why you are unable to finalise your bill. Here are some of them and how you can resolve them:

Terdapat beberapa perkara yang boleh menghalang anda daripada memuktamatkan bil anda. Di sini kami sertakan antara punca dan cara penyelesaiannya: 

1. Item has no stock
   A red bar will appear with the message "No stock to dispense" when you click Finalise Bill.
   "No stock" will also appear under the item.
   
   Bar merah dengan mesej "No stock to dispense" akan dipaparkan apabila anda menekan butang 'Finalise Bill'.
   Amaran 'No stock' juga akan dipaparkan di bawah item yang berkenaan.
   
   
   To resolve this:
   Bagi menyelesaikan isu ini:
   1. OPTION A: Add stock to the item. Refer to this page on how to add stock.
      PILIHAN A: Tambah stok ke item tersebut. Sila merujuk kepada halaman ini untuk panduan tambah stok
      
      
   2. OPTION B: Allow items with no stock to be dispensed
      PILIHAN B: Beri kebenaran dispensi bagi item tanpa stok
      1. Go to Settings > Clinic Settings
         Pergi ke Settings > Clinic Settings
         
         
      2. Scroll down to "Drugs that are not in stock cannot be dispensed" under Inventory Settings
         Tatal ke bahagian 'Inventory Setting' dan cari "Drugs that are not in stock cannot be dispensed"
         
         
      3. Set it to No
         Set ke 'No'
         
         
      4. You can now finalise bills even if the dispensation item has no stock
         *Please take note that by doing so, your stock count may not tally in the future.
         
         Anda kini boleh mendispensikan ubat yang tidak mempunyai kiraan stok di dalam sistem
         *Sila ambil perhatian: Langkah ini boleh menyebabkan kiraan stok tidak tepat pada masa hadapan
         
         
         
         
2. No sales items, dispensation item, and lab tests in bill
   If the bill has no items at all, you cannot finalise it.
   Jika bil tidak mempunyai sebarang item, anda tidak boleh 'finalise' bil tersebut
   
   
   If you do not want to charge the patient anything for the consultation or dispensation items:
   Jika anda tidak mahu mengenakan caj buat pesakit bagi tujuan konsultasi mahupun dispensi:
   1. Add the sales/dispensation items as usual
      Tambahkan 'sales/dispensation items' seperti biasa
      
      
   2. Change the price to 0
      Tukar harga item tersebut kepada 0
      
      
      
   3. Click x beside the payment under Payments Received to remove it
      Tekan butang 'x' disebelah bahagian pembayaran di ruangan 'Payment Received'
      
      
      
      
   4. Finalise the bill
      'Finalise' bil tersebut
      
      
3. Sales/dispensation item, or lab test with Quantity 0
   All item quantity must be above 0. If you do not wish to charge the patient for the item, set the price to 0 instead.
   
   Kuantiti item perlu melebihi 0. Jika anda tidak mahu mengenakan caj kepada pesakit, set harga kepada 0.
   
   
   
   
4. Claims exceed panel maximum claimable amount
   A red bar will appear with the message "Maximum Claimable Amount Exceeded", and the Finalise Bill button cannot be clicked.
   
   "Maximum Claimable Amount Exceeded" bar berwarna merah akan muncul dan butang 'Finalise Bill' tidak boleh boleh ditekan.
   
   
   
   1. OPTION A: Untick some items under the "Claimable" section to reduce the claims amount
      PILIHAN A: Bagi mengurangkan jumlah tuntutan, buangkan tanda ✓ pada kotak "Claimable"  
      
      
      
      
   2. OPTION B: Increase the Co-Payment Amount so that the claim amount is reduced
      PILIHAN B: Tinggikan kadar 'Co-Payment Amount' supaya jumlah tuntutan berkurangan
      
      
      
      
5. Total payment exceeds total feesJust reduce the payment amount to the correct value to finalise the bill.
   Betulkan jumlah bayaran dan 'finalise' bil.
   
   
6. Payment amount 0If the patient is unable to pay the fees, you can click on the X on the right side of the payment to remove it instead of putting the amount to 0.
   
   You would then be able to finalise the bill. The patient will then have an outstanding payment/bill attached to them. View this page on how to view & settle outstanding bills.
   
   Jika pesakit tidak membuat bayaran, tekan butang X di sebelah kanan dan bukannya meletakkan jumlah 0 di 'amount'.
   
   Anda kini boleh mem'finalise'kan bil. Pesakit bekenaan kini mempunyai rekod bayaran tertunggak.
   Sila rujuk halaman ini bagi langkah-langkah untuk melihat semula tunggakkan dan cara melunaskannya. 
   
   
7. Bill already voided
   If the bill has already been voided, no buttons will appear on the billing menu after Medical Leave
   Sekiranya bill anda telah dimansuhkan (voided), tiada butang yang akan dipaparkan dibawah ruangan 'Medical Leave'
   
   
   When viewed on the Patient Billing History page, the bill will appear greyed out and "Voided" will appear on the right.
   
   Jika anda melihat  halaman Patient Billing History, bil tersebut akan dikelabukan dan perkataan "Voided" akan dipamerkan di sebelah kanan.
   
   
   If the bill was voided by mistake, you will need to Add Past Bill.
   Seandainya bil tersebut telah dimansuhkan secara tidak sengaja, anda perlu memasukan semula data melalui Add Past Bill. 

However, if you encounter the page below when trying to Dispense/Bill a patient, please contact our Support team immediately for assistance.

Namun, sekiranya anda mendapati mesej seperti gambar dibawah, sila berhubung dengan pasukan 'Support' kami bagi mendapatkan bantuan.