Sometimes, your patients may not be able to pay your fees fully, leading to outstanding payments.
Kadangkala, pesakit anda tidak dapat membuat pembayaran penuh, lalu berhutang.


Patients with outstanding payments will have a red bar on the left of their name when they are queued:
Bar merah akan dipaparkan apabila pesakit di 'queue' bagi yang mempunyai tunggakkan.


If your patient is unable to pay the fees, you may do the following:
Jika pesakit anda tidak mampu membuat pembayaran penuh, anda boleh melakukan yang demikian:

  1. Accept partial payment
    Menerima bayaran ansuran
    1. On the billing page, under Payments Received, fill in the partial payment amount
      Di halaman bil, dibahagian 'Payment Received', isikan nilai bayaran ansuran
    2. Finalise the bill
      Muktamadkan bil

  2. Receive no payment
    Tidak menerima bayaran ansuran
    1. On the billing page, under Payments Received, click on the X beside to remove the payment
      Di halaman bil, dibahagian 'Payment Received', tekan butang X untuk tidak menerima bayaran
    2. Finalise the Bill
      Muktamadkan bil


You can view all outstanding payments by clicking on Accounts > Payments Outstanding
Anda boleh melihat senarai tunggakkan dengan menekan butang Accounts > Payments Outstanding

  1. A list of all patients with outstanding payments will be shown on this page
    Senarai pesakit dengan jumlah tunggakan akan dipamerkan di halaman ini
  2. Find specific patients with outstanding payments here by searching under the Patient Name, IC Number or Case IC columns
    Gunakan ruangan Patient Name, IC Number mahupun Case IC bagi mencari pesakit 

  3. Click on the Make Payment button on the right of the corresponding patient to record a payment for them
    Tekan butang Make Payment disebelah kanan nama pesakit bagi merekodkan pembayaran

    OR/ATAU

    Click on the patient to access the billing page
    Pilih nama pesakit bagi mengakses bil berkenaan
    1. Click on Edit Bill
      Tekan butang Edit Bill

    2. Under the Payments Received section, click on Add Payment
      Di  bahagian Payment Received, tekan butang 'Add Payment'

      If the patient has made partial payment(s) before, do not click on x to remove the previous payment
      Jika pesakit pernah membuat pembayaran (tidak penuh), jangan tekan butang 'x' bagi membuang rekod bayaran terdahulu.


    3. Fill in the payment amount, payment type, and date
      Isikan jumlah bayaran, jenis bayaran dan tarikh pembayaran
    4. Finalise the bill
      Muktamadkan bil

    5. Print the receipt
      Cetak resit

    6. If there are multiple payments for the bill, a window will appear asking which payment receipt to print.
      Each payment will generate a separate receipt.

      Jika terdapat lebih dari satu pembayaran, anda akan dipaparkan dengan pilihan resit untuk dicetak.
      Setiap pembayaran akan menghasilkan resit yang berbeza.