Overview

Some users may encounter issues where the Freshchat widget fails to load or initialize within Klinify. This article outlines the most common causes and provides step‑by‑step troubleshooting guidance.

Possible Causes

1. Third‑Party Cookies Blocked

  • Modern versions of Google Chrome restrict third‑party cookies for privacy reasons.
  • Freshchat relies on these cookies to maintain chat sessions and identify users.
  • If cookies are blocked, Freshchat may fail to initialize correctly.

Indicators:

  • Issue affects only certain users.
  • Primarily reported in Chrome.
  • Console errors match known symptoms of blocked session information.

2. Browser Extensions Blocking Freshchat

  • Extensions designed to block ads, trackers, or third‑party services may interfere with Freshchat.
  • Common examples:
    • uBlock Origin
    • AdBlock
    • AdGuard
    • Privacy Badger
    • Ghostery
    • DuckDuckGo Privacy Essentials

Impact:

  • The chat widget may load partially or fail to initialize.
  • Console errors may show blocked resources.

3. Antivirus or Security Software

  • Some clinics install browser security tools or antivirus extensions that restrict communication with external services.
  • Common examples:
    • Kaspersky
    • McAfee WebAdvisor
    • Avast Browser Security

Impact:

  • Freshchat may be blocked from connecting to its servers, resulting in initialization failures.

Recommended Troubleshooting Steps

Step 1 – Test in Chrome Incognito Mode

  1. Open Klinify in an Incognito window.
  2. If Freshchat works correctly, the issue is likely caused by browser settings or extensions.

Step 2 – Disable Browser Extensions

  1. Navigate to: chrome://extensions
  2. Temporarily disable extensions one at a time, especially:
    • Ad blockers
    • Privacy extensions
    • Antivirus browser extensions
  3. Refresh the Klinify page after each change.
  4. If the widget starts working, the disabled extension is the cause.

Step 3 – Check Third‑Party Cookie Settings

  1. Navigate to: chrome://settings/cookies
  2. If third‑party cookies are blocked, add an exception for:

            Code

            [*.]freshchat.com

  1. Refresh the page and test the chat again.

Conclusion

If Freshchat continues to fail after these steps, please escalate the issue to Klinify Support via email: support@klin.freshdesk.com with details of:

  • Browser version
  • Installed extensions
  • Antivirus/security software in use
  • Screenshots of console errors